SAJ Recherche B.V.
Amstelveenseweg 186
1075 XR Amsterdam
Email: [email protected]
Phone: +31 20 782 3222
Chamber of Commerce: 96790954

Version 2.0 — 6 February 2026 — Filed with Amsterdam District Court

Article 1 — Definitions

In these terms and conditions:

Service Provider: SAJ Recherche B.V., the private limited company that applies these general terms and conditions.
Client: the natural or legal person who enters into an agreement with the Service Provider.
Agreement: the oral or written agreement between the Service Provider and the Client for the performance of services.

Article 2 — General

2.1 These general terms and conditions apply to every offer, quotation and agreement between SAJ Recherche B.V. and the Client, unless expressly agreed otherwise in writing.

2.2 These terms also apply to all agreements in which SAJ Recherche B.V. engages third parties for the performance of work.

2.3 Deviations from these terms are only valid if agreed in writing.

2.4 The applicability of any general terms and conditions of the Client is expressly excluded.

2.5 If one or more provisions are void or annulled, the remaining provisions shall remain in full force. The parties shall determine a replacement provision that reflects the purpose and intent of the original provision as closely as possible.

2.6 Complaints are handled in accordance with the complaints procedure of SAJ Recherche B.V.

Article 3 — Offers and quotations

3.1 Quotations are non-binding, unless expressly stated otherwise, and valid for 30 days from the date of issue.

3.2 SAJ Recherche B.V. is only bound if the Client accepts the quotation in writing and without modification within the validity period.

3.3 All prices are exclusive of VAT and other levies, as well as additional costs such as travel, accommodation and administrative expenses, unless stated otherwise.

3.4 A modified acceptance of a quotation does not constitute an agreement, unless SAJ Recherche B.V. confirms this in writing.

3.5 Composite quotations do not oblige SAJ Recherche B.V. to perform part of the assignment at a proportional part of the price.

3.6 Quotations do not automatically apply to future assignments.

Article 4 — Performance of the agreement

4.1 SAJ Recherche B.V. shall perform the agreement independently, objectively and carefully, in accordance with what may be expected of a professional service provider in the normal course of business.

4.2 Work shall be carried out within the applicable legal frameworks and regulations.

4.3 SAJ Recherche B.V. has an obligation of effort and not an obligation of result.

4.4 SAJ Recherche B.V. is entitled to have work performed by third parties if this is necessary for proper execution.

4.5 The Client shall provide all information necessary for proper execution in a timely manner. If information is not provided in time, SAJ Recherche B.V. is entitled to suspend the work and charge the resulting costs.

4.6 SAJ Recherche B.V. is not liable for damage arising from incorrect or incomplete information provided by the Client.

4.7 In the case of phased execution, SAJ Recherche B.V. may suspend the next phase until the previous phase has been approved in writing.

4.8 If work is performed at the Client's premises, the Client shall ensure appropriate facilities.

4.9 The Client shall indemnify SAJ Recherche B.V. against claims from third parties arising from the performance of the agreement.

4.10 Results are intended exclusively for the Client. Third parties cannot derive any rights from them.

4.11 Use of results is limited to the purpose for which the assignment was given.

Article 5 — Amendment of the agreement

5.1 If amendment or supplementation is necessary, the parties shall adjust the agreement in consultation.

5.2 Amendments may affect timelines and costs. The Client shall be informed accordingly.

5.3 If financial consequences arise, this shall be communicated in advance.

5.4 In the case of a fixed fee, any overrun shall be indicated.

5.5 No additional costs shall be charged if the amendment is attributable to SAJ Recherche B.V.

Article 6 — Contract duration and termination

6.1 The agreement is entered into for an indefinite period, unless otherwise agreed.

6.2 Deadlines are not strict deadlines.

6.3 SAJ Recherche B.V. may terminate the agreement prematurely in the event of non-performance, bankruptcy, liquidation, death or justified fear of non-compliance.

6.4 Upon termination, the Client shall pay a reasonable fee for work already performed.

Article 7 — Fees and costs

7.1 The parties may agree on a fixed fee or hourly rate.

7.2 Fees are exclusive of VAT, travel and accommodation costs and disbursements.

7.3 Long-term assignments may be invoiced periodically.

7.4 Rate increases due to cost increases may be passed on.

7.5 Underestimation of work may lead to rate adjustment.

7.6 Annual indexation per 1 January based on CBS inflation is permitted.

7.7 In the event of increases of 10% or more, the Client may terminate the agreement.

7.8 Travel costs, travel time, fees, accommodation costs and surcharges shall be invoiced separately in accordance with the quotation.

Article 8 — Payment

8.1 Payment is due within 14 days of the invoice date.

8.2 In the event of late payment, the Client shall be in default by operation of law and statutory (commercial) interest shall be due.

8.3 In the event of bankruptcy or suspension of payments, all claims become immediately due and payable.

8.4 Payments are first applied to costs, then interest, then the principal amount.

Article 9 — Ownership of reports and data

9.1 All reports, advice, digital files and investigation results produced by SAJ Recherche B.V. remain the property of SAJ Recherche B.V. until all payment obligations have been met.

9.2 Upon full payment, the Client obtains a non-transferable right of use, limited to the purpose of the assignment.

9.3 Disclosure or provision to third parties is only permitted with the written consent of SAJ Recherche B.V.

Article 10 — Collection costs

10.1 All reasonable extrajudicial collection costs shall be borne by the Client.

10.2 A penalty of 15% of the outstanding amount, with a minimum of €85.00 excluding VAT, shall be due.

10.3 Reasonable judicial and execution costs shall also be borne by the Client.

Article 11 — Complaints

11.1 Complaints must be submitted in writing by registered post within 8 days of discovery.

11.2 The complaint must be sufficiently specified.

11.3 In the event of a justified complaint, SAJ Recherche B.V. shall rectify or re-perform the work.

11.4 If rectification is not possible, the limitation of liability shall apply.

Article 12 — Cancellation

12.1 Either party may cancel in writing.

12.2 In the event of cancellation by the Client, a reasonable fee shall be due.

12.3 In the event of cancellation by SAJ Recherche B.V., proper handover shall be ensured.

Article 13 — Suspension and dissolution

13.1 SAJ Recherche B.V. may suspend or dissolve the agreement in the event of non-performance, loss of trust or criminal acts by the Client.

13.2 Dissolution is possible if performance is unreasonable or impossible.

13.3 Claims become immediately due and payable.

Article 14 — Return of items

14.1 Items provided must be returned within 14 days.

14.2 Costs of non-compliance shall be borne by the Client.

Article 15 — Liability

15.1 Liability is limited to twice the invoice amount, with a maximum of €500.00, unless the insurance pays out more.

15.2 No liability for indirect damage.

15.3 Limitations do not apply in the case of intent or gross negligence.

15.4 Claims expire after one year.

Article 16 — Indemnification

The Client shall indemnify SAJ Recherche B.V. against claims from third parties and warrants that materials provided are free of malicious software.

Article 17 — Transfer of risk

Risk transfers to the Client upon actual or legal delivery.

Article 18 — Force majeure

18.1 No liability in the event of force majeure.

18.2 Obligations shall be suspended.

18.3 In the event of force majeure lasting more than two months, the agreement may be dissolved.

Article 19 — Confidentiality

19.1 Both parties are obliged to maintain confidentiality.

19.2 Legally mandated disclosure of information releases SAJ Recherche B.V. from liability.

Article 20 — Intellectual property

20.1 All intellectual property rights remain with SAJ Recherche B.V.

20.2 Documents are for internal use only.

20.3 Infringement shall result in compensation for damages.

Article 21 — Samples and models

Samples, models and dimensions are indicative, unless otherwise agreed in writing.

Article 22 — Disputes

22.1 Disputes shall first be handled in accordance with the WPBR complaints procedure.

22.2 Thereafter, only the court in the district of establishment shall have jurisdiction.

Article 23 — Applicable law

All agreements are exclusively governed by Dutch law.

Article 24 — Location and version

24.1 These terms are available via the website and free of charge upon request.

24.2 The version applicable at the time of concluding the agreement shall apply.

24.3 This version has been filed with the court and serves as authentic evidence.

24.4 The Dutch text shall prevail.

Article 25 — Exclusion of statutory provisions

Articles 7:404 and 7:407(2) of the Dutch Civil Code are excluded.

Terms & Conditions