Mystery Guest & Compliance Investigation — put your own organisation to the test

Are your internal rules, safety protocols and service standards truly being followed? We test this by blending in unobtrusively within your organisation — as a customer, visitor or mystery guest.

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Corporate

Mystery Guest & Compliance Investigation

You have established protocols, service standards and safety regulations — but are they actually being followed? On paper, everything may look fine, but the reality on the work floor can tell a different story. A mystery guest and compliance investigation by SAJ Recherche tests your organisation in its day-to-day reality. We blend in unobtrusively as a customer, visitor or employee and report what we actually observe.

What we investigate

What do we test?

Our investigators assess your organisation on compliance with service standards, safety protocols, adherence to laws and regulations, process deviations and integrity. Are customers being served according to standard? Are access controls being followed? You receive a detailed report with observations, deviations and concrete recommendations for improvement.

For which organisations?

The investigation is valuable for retail businesses, hospitality businesses, healthcare institutions, financial institutions, facility management companies and government bodies — any organisation with customer contact or compliance requirements. It can be conducted as a one-off or periodically for a reliable picture over time.

How does the investigation work?

Intake

You discuss which standards or protocols you want tested.

Scenario development

We develop realistic scenarios tailored to your industry.

Execution

Our investigators visit your location as a customer or visitor and record the day-to-day practice.

Report

You receive a report with observations per location, deviations and concrete recommendations for improvement.

Want to discuss your situation?

Discuss your situation 020-782 3222

⚖️ Legal framework

SAJ Recherche operates in compliance with the Dutch Private Security and Investigation Agencies Act (Wpbr) and the General Data Protection Regulation (GDPR/AVG). All investigations are conducted under POB licence 8779, issued by the Ministry of Justice and Security.